Dana Reyes here, ops manager at Kestrel Mechanical out of Phoenix.
We run about 40 techs, mostly commercial HVAC and controls, with a small refrigeration bench. Heavy mix of grocery, light industrial, and a couple of hospital campuses.
My whole job is making the dispatch board match reality by 7 a.m. Some days that works.
Happy to talk PM scheduling across multi-building portfolios. That's the part we've actually gotten good at.