When a tech closes a work order, OpsAI pulls the notes and photos into a plain-language summary you can send the customer.
You edit it before it goes. Nothing sends on its own.
This was the top ask from the dispatchers we sat with this summer. They were rewriting the same paragraph forty times a day.
It's on for Service accounts starting this week. If you'd rather write your own, you can turn it off per customer in Service settings.